PUBLIC TERMS FOR BUYERS

Dubai, United Arab Emirates Publication date: July 02, 2025

1. General Provisions

1.1. This document is a public offer (the Offer) from APMG DWC LLC (the Seller) to any legal entity or individual entrepreneur registered on the website https://apm.group and placing orders (the Buyer). Together referred to as the Parties. This Offer constitutes a proposal to conclude a supply agreement under the terms set forth below.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer agrees to accept and pay for the Goods in accordance with the terms of this Agreement.

3. Terms of Cooperation

3.1. The Buyer must register on the website https://apm.group or request access from an APMG DWC LLC representative.
3.2. The Buyer agrees not to disclose their login credentials to third parties. In case of suspected compromise, the Buyer must promptly notify the Seller and change their password.
3.3. The Buyer is granted a discount according to the loyalty program: https://apm.group/ru/affiliate.
Level Monthly Order Volume, USD Discount
BRONZE 0 – 5,000 0%
SILVER 5,000 – 15,000 –3%
GOLD 15,000 – 50,000 –4%
PLATINUM 50,000 – 100,000 –5%
PLATINUM+ 100,000+ –6%
3.4. Orders may be placed via the personal account or by sending a confirmed offer by email, specifying the client code and delivery method.
3.5. Order processing and shipment may be suspended in case of non-compliance with payment terms.
3.6. The Seller is not responsible for any obligations toward the Buyer's end customers.
3.7. All claims must be submitted to: [email protected]
3.8. Lead time begins once the order status changes to “In Progress” in the Buyer’s account.

4. Payment Terms

4.1. Payment methods and account details are available in the “Account Status” section of the Buyer’s personal account.
4.2. A 20% prepayment is required. These funds remain on hold during the statuses: “In Progress”, “Purchased”, “Packaging”, “In Warehouse”, “Dubai Transit”, “Ready for Shipment”.
4.3. Shipment is made only after full payment.
4.4. Buyers may consolidate under one Representative. Funds may be deposited from multiple sources, provided the Buyer's code is included.
4.5. Payments from third parties are accepted only if the Buyer's code is specified or the Seller is notified via the website form.
Condition Value
Minimum weight (Air) 2 kg
Minimum weight (Sea) 10 kg
Minimum invoice total $500

5. Delivery Terms

5.1. Product prices are fixed at the time of order placement and include applicable discounts and delivery based on INCOTERMS 2020 EXW. UAE official holidays are excluded from logistics and administrative timelines.
5.2. Ownership transfers at the carrier’s warehouse or upon receipt by the Buyer in the UAE.
5.3. Delivery is performed by the carrier specified by the Buyer, unless otherwise agreed.
5.4. Changing the shipping method requires repacking and a fee of 5% of the box value. Processing time: up to 2 business days.
5.5. When transferring to third parties, the Buyer must inspect the Goods in advance.
5.6. Damage during transportation is the responsibility of the insurance provider.
5.7. Preliminary logistics calculations are indicative.

6. Storage of Goods

6.1. Free storage — up to 28 days. Then — as per the following rates:
Service Price per 1 t / day Price per 1 m³ / day
Storage of goods 17 AED 3 AED
6.2. If the Buyer refuses the goods before the deadline — 100% penalty applies.
6.3. Refusal is justified only if delivery time exceeds twice the normal period. Confirmation must be sent to [email protected].
6.4. Extra packaging — $30; separate packaging — $20.
6.5. If the Buyer refuses to redeem goods — full cost is retained.

7. Dispute Resolution

7.1. Disputes are resolved via Arbitration at the Dubai Chamber of Commerce. Governing law — UAE. Language — English.
7.2. The Seller is not liable for losses resulting from incorrect use of the Goods.
7.3. Claims should be sent to [email protected] with:
• original sticker,
• photos of the part, packaging, and box.
7.4. Additional proof may be requested by the Seller.
7.5. Manufacturing defects are processed similarly.
7.6. If the part was installed — dealer inspection report is required.
7.7. Claim period: 30 days (air), 60 days (sea).
7.8. Review time: 10–14 days.
7.9. Return form: download.

8. Validity and Amendments

8.1. The Offer is valid from the date of publication at https://apm.group/terms until revoked by the Seller.

9. Marketing Communication Consent

9.1. The Buyer agrees to receive informational and promotional messages.
9.2. Messages may contain details about products, promotions, and offers.
9.3. Unsubscribing is possible via the link or through support.

Seller

APMG DWC LLC
UAE, Dubai — Dubai Logistics City V5G2+RH
P.O. Box: 713073, Dubai, UAE
Tax Registration Number: 100542299100003
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